Privacy Policy & GDPR

1. Data Controller

Freya Service ApS is the data controller responsible for the personal data collected through this website. If you have questions about our data processing, you can contact us at any time:

2. What Data We Collect

When you contact us or request temporary staff via our website, we collect standard business contact details:

• Your full name and company name
• Phone number and email address
• Desired personnel category (Dishwasher, Cleaning Assistant, Kitchen Assistant, Chefs, Hostess & Stewards, Serving Staff, Catering, Canteen, Events & Banquets)
• Messages and specific staffing requirements submitted through the contact form
• Technical log data (IP address, browser type) for security and operational integrity

3. Purpose and Legal Basis

We process your personal information for the following purposes:

• To answer your request and provide a non-binding staffing proposal (GDPR Art. 6(1)(b) - steps prior to entering a contract).
• To execute contracts for the supply of staffing services (GDPR Art. 6(1)(b)).
• To comply with statutory Danish accounting and tax requirements (GDPR Art. 6(1)(c)).
• To pursue our legitimate interest in optimizing customer service and digital experience (GDPR Art. 6(1)(f)).

4. Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the intended purposes:

• General inquiries that do not lead to a client agreement are deleted within 12 months.
• Accounting and billing records are stored for 5 full fiscal years in accordance with the Danish Bookkeeping Act (Bogføringsloven).

5. Disclosure to Third Parties

We do not sell or disclose your data to unauthorized third parties. We use only approved, EU-compliant data processors (such as secure hosting providers) subject to binding data processing agreements.

6. Your Rights Under GDPR

Under EU data protection legislation, you possess several key rights:

• Right of access to the personal data we hold about you.
• Right to rectification of inaccurate or incomplete information.
• Right to erasure ("right to be forgotten").
• Right to restriction of processing or objection.
• Right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet - www.datatilsynet.dk).

7. Complaints to Datatilsynet

You have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you are dissatisfied with how we process your personal data. You can find their contact details at www.datatilsynet.dk.